SASSA pays the Social Relief of Distress Grant of R370 to over 9 million unemployed South Africans, but the operation remains prone to rejection due to verification issues. The 2025 appeal process thus ensures that welfare basics are made available to anyone considered worthy after the appeal. This, therefore, is a guide on the appeal procedure, eligibility, and some tips toward a successful appeal.
Understanding SRD Grant Rejection Causes
Applications may be rejected for the following reasons:
- Earned Income Having Exceeded the Threshold: Applicants’ earnings registered with SARS or UIF databases exceed R595 monthly.
- Other Grants Are Being Received: Receipt of any other SASSA grants, UIF, or NSFAS payments disqualifies an applicant.
- Wrong Details: Mismatched ID, phone numbers, and banking details.
- Flagged for Fraud: Suspected duplicate accounts or accounts of beneficiaries alleged deceased.More than 12,000 grants were suspended in July 2025, citing such allegations. Understanding the reason for rejection, as displayed on srd.sassa.gov.za, is of utmost importance if an appeal is to succeed.
Eligibility for Appeals
Applicants must:
- Be South African citizens, permanent residents, refugees, or special permit holders aged between 18 and 59.
- Not have incomes above R595 monthly or other government grants.
- File within 90 days after the rejection notice; there must be separate appeals for every month declined.Appeals are considered by the Independent Tribunal for Social Assistance Appeals (ITSAA) to preserve impartiality.
How to File an Appeal
The appeal process is as follows:
- Access the Appeal Portal: srd.sassa.gov.za/appeals/appeal.
- Put in the details: 13-digit smart ID and registered phone number.
- Receive PIN: A verification PIN is sent to your number via SMS.
- Select month and specify reason: From the rejected month list and the reason of appeal (e.g., income data was incorrect).
- Submit documents: Provide evidence, e.g., bank statement, affidavit, supporting the claim.
- Track status: As it progresses on the portal using ID and phone number.The average time for appeals is between 60 and 90 days, with the successful ones duly remunerated and backdated to cover the period in question.
Tips for Success
- Act Promptly: Timely filing within 30–90 days is essential to avoid inconveniences.
- Ensure Accuracy: Use the same cell-phone number and correct banking details.
- Provide Evidence: Clear documentation should be submitted to counter the rejection reasons.
- Contact Support: Call 0800 60 10 11 or visit a SASSA office for assistance.Legal Aid South Africa will assist free of charge on complicated cases.
Also Read: Alert: SASSA Grant Payout Dates And Eligibility Changes For August 2025 Confirmed